Laundry Payment Trends to Watch

In the commercial laundry world, convenience is king, and the way customers pay is no exception.

While credit cards have become the standard over the last decade, even they are beginning to feel outdated. As consumers embrace digital wallets, mobile apps, and tap-to-pay options in every part of their lives, they’re expecting the same from their laundry experience.

If your facility is still relying solely on coins or swipe terminals, you may already be losing customers - and revenue. Long lines at payment kiosks, card reader malfunctions, and lack of loyalty incentives can create unnecessary friction that turns a routine chore into a frustrating experience.

Fortunately, the next generation of smart payment systems is here and it's not just about convenience. These tools are helping operators boost revenue, reduce maintenance headaches, and deliver a more connected, seamless laundry experience.

Why Payment Options Matter

According to a 2023 PYMNTS report, more than 60% of U.S. consumers now prefer digital payments over traditional methods. For younger renters and busy urban dwellers, digital-first experiences aren’t a nice-to-have, they’re expected.

When your laundry room offers payment flexibility, you eliminate common pain points and create a smoother customer experience. You also streamline operations by reducing the need for cash handling, coin machine maintenance, and service calls for card reader issues.

Emerging Smart Payment Trends in Laundry

1. Mobile App Integration

Many leading equipment manufacturers now offer app-based platforms that let users:

• Start and monitor machines from their phone
• Reload digital wallets
• Earn loyalty rewards or discounts
• Report maintenance issues instantly

Popular platforms like PayRange, LaundryPay, and CSC GO are setting the bar for user-friendly, app-based laundry payments.

2. Contactless & Tap-to-Pay Solutions

Tap-to-pay via smartphone or NFC-enabled cards is quickly replacing swipe-only terminals. It’s faster, more reliable, and reduces wear on hardware. Contactless payment also appeals to users who prioritize hygiene and convenience.

3. Subscription & Membership Models

Some multi-housing properties and laundromats are exploring subscription-style billing: users pay a flat monthly fee for unlimited or bundled laundry services. This model offers:

• Predictable recurring revenue
• Higher tenant satisfaction
• A built-in incentive to use on-site laundry services instead of off-site alternatives

4. QR Code Payments

Low-cost and easy to implement, QR code systems are gaining popularity. Users simply scan a code on the machine, pay through their preferred digital wallet, and start their cycle. No apps or hardware installation needed.

5. Loyalty Rewards & Usage Tracking

Smart payment systems often include loyalty features that encourage repeat usage and increase satisfaction. Operators can also gain insights into machine usage patterns, peak times, and revenue data, helping to guide smarter business decisions.

Operator Benefits

Smart payment systems offer clear advantages for operators:

• Fewer service calls related to jammed coin slots or card reader errors
• Real-time alerts when machines are offline or underperforming
• Lower cash-handling costs and security risks
• Improved tenant/resident retention due to smoother experiences
• More data to track revenue and optimize pricing

What to Consider Before Upgrading

If you're ready to move beyond coins and swipe cards, keep these tips in mind:

• Evaluate your audience. Are your users tech-savvy students or older residents who prefer traditional options? Offering multiple methods may be best.
• Choose a flexible system. Look for platforms that support app, contactless, and card-based payments.
• Check for compatibility. Make sure your equipment can integrate with your chosen platform, or consider upgrading older machines.
• Train your staff. Ensure on-site teams know how to support users and troubleshoot basic payment issues.

The Bottom Line

Laundry payment technology is evolving fast and staying ahead can give your business a competitive edge. By investing in flexible, user-friendly smart payment systems, you’re not just making it easier for people to pay. You’re enhancing their overall laundry experience, building loyalty, and future-proofing your operations.

Whether you're managing a high-rise apartment, a college campus, or a community laundromat, the message is clear: make paying easy, and your customers will keep coming back.