How we handle your information

We collect information you provide when you request service or communicate with us. This may include your name, telephone number, email address, property or company name, service address, building or unit information, equipment identifiers, descriptions of equipment problems, photographs you submit, and your communications with us. Please provide only information relevant to your request.

We also maintain service and repair records, communication preferences, and records of SMS consent and withdrawal. Messaging records may include the number contacted, message content, delivery status, and the date, method, and scope of your consent. Property owners, managers, or other authorized contacts may provide information needed to coordinate service; receiving a phone number from another person does not itself enroll that number in SMS notifications.

We use this information to receive and verify service requests, identify equipment and locations, schedule and dispatch technicians, complete and document repairs, respond to questions, and send authorized service-completion notifications. We also use relevant records to maintain customer accounts, resolve disputes, protect our systems, and meet applicable legal obligations.

We may use software and automated or AI-assisted tools to help answer inquiries, organize information supplied in service requests, and support service scheduling. These tools may process information needed for those functions.

We disclose information to employees, technicians, and service providers as needed to perform their work. Providers may support communications, SMS delivery, hosting, customer records, dispatch, and other business operations. We require providers handling customer information on our behalf to protect it and use it only for the services they perform for us, subject to applicable law.

We may provide relevant service details to the property owner, manager, or authorized contact responsible for the equipment. We may also disclose information when legally required or reasonably necessary to protect rights, safety, or security. These operational disclosures do not authorize independent marketing or transfer your SMS consent to another sender.

We provide messaging information to service providers, such as our messaging platform and telecommunications carriers, only as needed to operate and deliver our messages, administer consent and opt-outs, and meet applicable obligations. Such access does not permit those providers to use SMS consent for their own marketing.

Our SMS program provides service-completion notifications to recipients who agree to receive them. Message frequency varies with service activity. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may also contact us at 216-475-2040 or service@alllaundryservice.com. SMS participation is optional and is not a condition of receiving service or making a purchase. Additional terms are available in our SMS Terms and Conditions.

We retain customer information for as long as reasonably needed to provide services, maintain service histories, resolve disputes, and satisfy applicable recordkeeping obligations. We retain consent and opt-out records as needed to document permissions and honor messaging preferences. Retention periods vary by record type and business or legal need.

We use reasonable administrative, technical, and physical measures designed to protect customer information. No system or transmission method is completely secure. Access is limited to people and providers with a business need for the information.

You may contact us to request access to, correction of, or deletion of your personal information, or to ask about its use. We will evaluate requests under applicable law and may verify your identity before responding. Some information may need to be retained for service, legal, security, or recordkeeping purposes. We may retain the minimum information necessary to honor an opt-out request.

You may stop SMS notifications by replying STOP. Opting out of SMS does not cancel a service request or change a separate service agreement. We may communicate about your request by other appropriate methods, consistent with your preferences and applicable requirements.

We may update this policy and will post the revised policy with a new effective date. We will provide additional notice or obtain new consent when required. A policy update does not automatically enroll you in SMS or expand an existing SMS consent.

Lakeside April LLC dba A.L.L. Laundry Service