Blog


Top Laundry Customer Complaints

A goal of any laundry facility owner is to keep customers happy. If you are not achieving this, how will you know? Some customers will complain, posting negative reviews on social media or review sites. Others will not complain—they just won’t come back. Before you lose customers, make sure your laundry facility is not guilty […]


Understanding the Customer’s Journey to Your Laundry’s Door

“Anyone who’s ever walked into your laundry has a story behind how they got there—and you’d do well to listen to them whenever you get the chance,” says Dennis Diaz in the latest issue of Planet Laundry from the Coin Laundry Association. He continues: “Try stopping some of the customers in your store, and ask […]


A Caution for Businesses Using Residential Laundry Equipment

We’ve seen it happen to businesses time and time again: A commercial business such as a salon or day spa will try to save money by purchasing residential laundry equipment at a big box store for their operations. Over time, because of the heavy load and use and significant wear and tear on the machines, […]


Why Laundry Retooling Is Essential

Brian Grell of the Coin Laundry Association recently discussed the importance of retooling to laundry growth: “Have you ever heard of ‘Zombie Laundries’ or ‘Zombie Mats?’ I’ve used this term repeatedly to describe vended laundries with old and inefficient equipment, subpar facilities, cringe-worthy restrooms, poor signage and terrible (if any) customer service. These are just […]


Marketing Your Coin Laundry Across Generations

Every coin laundry business needs to consider its target audience when developing a marketing strategy. And, unlike other businesses, the clientele of a coin laundry truly spans generations. Some laundry owners forget that they must attract a wide range of customers to bring in the business needed to sustain their operations. The Coin Laundry Association […]


Improve Your Hotel Laundry

Are you looking for ways to improve your hotel laundry? Whether you own a small boutique inn or manage a large hotel, there is always room for improvements in efficiency, sustainability, and costs. Lakeside Laundry is experienced in hotel laundry management and can work closely with you to realize improvements like the following: Reduce dryer […]


Laundry Industry Turning to Automation

“Automation is seen in the production of cars and trucks, food and beverage processing, even in flying an airplane. The laundry industry has turned to automation as well. A main objective of laundry automation is to reduce labor costs by reducing the ‘number of physical touches’ that employees have with the linen, which results in […]


Report Shows Self-Service Laundry Industry Growing

The most recent quarterly report from ITR Economics indicates an accelerated growth phase for the self-service laundry industry. From Planet Laundry: “The ITR Quarterly Economic Report examines conditions of the general economy, as well as offering a specific analysis of the laundry and dry cleaning industry in the U.S. It provides an update as to […]


3 Improvements for Your Laundry Operations in 2017

As the year ends, it is a good time for laundry owners to assess the condition of their equipment, their space—whether it is a coin laundry or an on-premises laundry facility—and their overall operations. Make note of any changes to make in 2017, like these: Upgrade your commercial washing machines. Is dry time lagging, annoying […]


August 2016 Service School

Lakeside Laundry Equipment recently held a Service School at our commercial laundry equipment facility in Bedford, as we do periodically throughout the year. For this school, technicians from Maytag joined us and performed a total Maytag equipment tear-down, as well as demonstrated preventative maintenance tips and easy fixes. The event was a great learning opportunity for […]